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Dedicated,trained technical
manpower, efficient spares provisioning, dispersed &
sophisticated service infrastructure and responsive higher
management are the essential ingredients of a well oiled
after-sales machinery. ESTEEM has acknowledged these attributes
from its inception and set up its service support facilities
in such a way that it is enjoying its benefits by way
of registering largest number of satisfied customers.Ultimate
customer satisfaction is the motto of ESTEEM. |
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| Today, the best possible figures
of MTBF in the UPS industry in India on any of ESTEEM's
products are a credit to our very reliable, state of art
designs and fault free manufacturing process. Minimum
MTTR figures are a tribute to our Service and Support
network. With 35 service engineers, ready to provide round
the clock services to all customers, a well known market
survey leader has rated ESTEEM as the best service provider
amongst all UPS manufacturers in India. |
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| ESTEEM has dedicated team of trend engineers;
this gives customer a confidence of prompt after sales support.
These service outlets are well equipped with servicing tools
with test and measuring instruments and communication facilities.
The quality services are offered irrespective of customer type,
time slot, service contract & conditions, equipment rating.
In fact ESTEEM is the longest serving UPS Company. |
| ESTEEM provides detailed information about site
requirements well in advance before the dispatch of UPS systems.
Our engineer visits the site before equipment reaches, and instructs
about cabling, breaker requirements, battery positioning &
cabling, ventilation requirements etc. This ensures neat and
proper installation of system so that it works in healthy condition,
forever! |
| Generally the AMC offers are sent to customers
prior to finishing of their warranty period. The charges for
the same vary between 7 – 15 % of the UPS price. In case
of multiple configurations of UPS some critical spares are stocked
at customers’ premises. ESTEEM guarantees 99.99% uptime
at almost all places where ESTEEM services are available. |
| Along with UPS ESTEEM engineers / technicians
undertakes responsibility of installing batteries and carry
out necessary tests like battery backup, charger current setting
etc. at site. He gives preliminary instruction to the maintenance
staff at site and informs important Do’s & Don’ts
to them. |
